Contact Centre Manager

Contact Centre Manager

Why join us in 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Manager of Contact Center - Finland, this is what you can expect from us:

• Attractive salary and an overall competitive package

• Well-structured training for the job and constant support from your manager

• Hybrid way of working

• Flexible work hours

• Home equipment allowance

• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)

• Sponsored sports activities

• Referral bonuses for recommending new team members to join the company

About your future role
As Contact center manager you’ll join an open and sharing community with highly skilled colleagues. You can come as you are and be at your best at Nets. You’ll find the freedom to balance an exciting job with life outside of work.

In this role within Nets, Issuing Solutions, you will be leading our Contact Centre services in Finland.

We offer services for our customer banks and their cardholders, and we work 365/24/7. You will be leading a large team of 25 – 30 highly skilled and professional front-line agents.

Our ambition is to provide an excellent customer experience in each contact and we expect our new manager for Finland to share our passion for outstanding customer service. In this role, you will be reporting directly to our VP for Contact Center and Fraud Operations.

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

• Relevant education and extensive experience within customer service, especially the contact centre environment

• Proven and strong track record of leading large contact centre teams

• Strong understanding of the dynamics of a contact centre and the 24/7 working environment

• Excellent analytical skills and ability to lead through numbers

• Excellent leadership and people management skills

• Excellent communication skills in Finnish, Swedish and English language both verbal and written is a requirement. 

Additional skills and experience that would make you stand out:

• Coming with experience from Banking or payment industry will be considered as a plus, at least we expect that you bring experience and knowledge from leading a Contact Centre team

• Knowledge of the Norwegian language is considered an advantage.

Apply now!
If this opportunity resonates with you, we'd love to hear from you!

Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

About Us

Are you interested in joining one of Europe's leading PayTech companies? Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place!

About the Team

We are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growth
At Nexi, we learn, adapt, and think like entrepreneurs. Discover more about our culture by visiting this page: https://www.nexigroup.com/en/people/life-at-nexi/overview/?utm_source=career-platform&utm_medium=job-openings&utm_content=about-the-team