Description and Requirements

Are you ready to take the next step in your career?

If your answer is YES - join our team in Bulgaria!

As a Customer Support Analyst in a Fintech Account with Swedish and English, you will:
Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
Assist customers through multiple channels, including phone, email, chat and online customer service inquiries
Identify and assess customer needs to achieve satisfaction and long-term resolution
Provide empathetic and professional service on client's request using the required tools
We are looking for:
Fluency in Swedish and English - C1/B2-equivalent.
Ability to perform well in a dynamic environment
Excellent customer service and communication skills
We Offer:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Assistance with relocation for candidates residing outside Bulgaria