Solution Architect, ServiceNow

We are looking for exceptional individuals to join our team and seize this unique opportunity to build a highly capable company for its new era. We value innovators, those who relentlessly drive continuous improvement, and people who thrive in collaborative environments to achieve outstanding outcomes

Imagine being part of shaping the new MacGregor and our Information Management (IM) function. It's not just a job; it's a once-in-a-lifetime transformation journey, and we're inviting you to come along for the ride. Let’s rule the seas together! – Thomas Bayard – Vice President, IM

Solution Architect, ServiceNow

We are looking for an ambitious, experienced, and visionary Solution Architect for ServiceNow and related systems within our Corporate Solutions domain. This position’s purpose is to be responsible for our future solution roadmap within the nominated areas and to develop the solutions landscapes to support our businesses strategic targets.

Key Resbonsibilities

• Owning the solution architecture and integration processes for the defined area

• Understanding the business processes and ServiceNow functionalities including IT, HR and Finance service delivery processes

• Support development initiatives from business and corporate together with internal/external solution experts, 3rd party vendors and Enterprise Architects

• Ensure solution development according to agreed roadmap, architectural guidelines and business priorities as well as quality and on-time-delivery of deliverables

• Coordinate super users and key user network in the solution area(-s) together with platform- and other solution architects / owners

• Provide support for ServiceNow admin (Reports, data maintenance, access rights)

• Test case creation as needed, conduct and coordinate testing

• Lead and coach virtual teams within the solution domain responsibility

Skills and Experience

We expect from you having the attitude of 'I am here to help you' and being a very process driven person. An experienced team player with broad technical IT knowledge and IT solution architectural experience. Good interpersonal and communication skills are a prerequisite. Readiness to bring the best practices and benchmarking opportunities from the industry to the business. As we are a dynamic organisation we expect you to adapt and respond to change rapidly.

Skills and experience that would help you succeed in this role:

• Minimum Bachelor’s Degree in suitable academic area

• 3+ years o hands-on experience of solution development in ServiceNow area, strong platform understanding including ITSM, CMDB, HRSD and scope apps

• Good understanding of ITSM frameworks such as ITIL

• Ability to analyse, troubleshoot and resolve complex software application related problems

• Capability to provide training to end users and develop training material

• International mindset and comfortable with working in global matrix organisation