Solution Owner, CRM & CPQ

This recruitment is carried out anonymously.

We are looking for a

SOLUTION OWNER, CRM & CPQ (D365 Sales, Customer Insights & Customer Service; SAP CPQ)

to join us in Group ICT, Sales & Marketing team in our Espoo or Tampere offices.

What will you get to do?

You will drive the CRM and CPQ development within Metsä Group, including:

• You will have a significant role in development of CPQ and CRM solutions in co-operation with business process development organization, ensuring they meet agreed solution architecture, prioritized business needs and processes.
• Analyze and translate business epics into features and user stories, coordinate prioritization of development themes. As a Solution Owner you will act as a bridge between business and development teams by translating complex business requirements into clear and concise guidelines for the development teams.
• As a Solution Owner, you have a comprehensive vision that takes into account strategic alignment and business value without forgetting the solution's life cycle and roadmap.
• Promote awareness of CRM and CPQ solutions within the organization. Ensure relevant stakeholders are engaged in ongoing development discussions.
• Work closely with a multi-vendor development team. Verify budgets, resource plans, content, design, workload estimates, and the quality of deliverables.
• Ensure that solution documentation is relevant, up-to-date, and of high quality in collaboration with process development, external partners, and other ICT team members.

In your role, you'll be a key player in CRM and CPQ development. You'll report on progress, actively shape the CRM and CPQ roadmap, and coordinate vendor activities to ensure best practices. Identifying opportunities for innovation and managing continuous application services will also be integral to your responsibilities.

What kind of skills are we looking for?

In order to succeed, you have excellent communication and presentation skills and the ability to make things happen. You like to see the bigger picture but also keep the details in mind. The way you work is innovative and you are not afraid to think out of the box. We hope that you have a positive and open-minded attitude and approach.

In addition, we hope you have:

• A Bachelor’s or Master’s degree in a relevant field (e.g., ICT or business management).
• Proven experience in CRM solution development within complex enterprise level context, particularly with D365 Sales, D365 Customer Insights, and D365 Customer Service.
• Knowledge of SAP CPQ is considered as an asset.
• Experience in vendor management and management of multivendor teams.
• Ability to drive innovation and shape development roadmaps for CPQ and CRM solutions.
• Fluent English language in written and spoken.
• Strong leadership skills.

Career in the new era at Metsä Group

The best sparring for business – deepen your expertise as a specialist. At Metsä Group, you’ll work with professionals from many fields. Our atmosphere is open, and it’s easy for newcomers to fit in. We want to renew the business by striving for positive impacts on the environment and society. This means significant development opportunities and agile projects, competence development, and understanding the business. Our big company offers a wide range of career opportunities and many interesting challenges. 

Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities. To support wellbeing at work, we encourage our employees to take advantage of culture, sports and bicycle benefits.

Metsä Group has a hybrid working model. In this position, part of the work can be done remotely. #LI-HYBRID

Above all, this position offers you diverse working days, challenging projects and a job that affects the present and future of Metsä. Our team builds new technology for our plants and mills and secures that the existing ones serve our business in the best possible way.

More information about us and the role of ICT in Metsä you’ll find from the following link: https://www.youtube.com/watch?v=f_q6DgVjHFo

Anonymous recruitment - how it works 

This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden.

This recruitment is carried out by Metsä Group’s recruitment partner. Our partner sees the applicants’ details in the system, but the applicants remain anonymous to Metsä Group during application processing. Our recruitment partner is committed to presenting the most suitable applicants for the open position.

Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully. If you’re invited for interview, your CV will be displayed to the recruiters to support the interview.

Read more and watch the video on anonymous recruitment.

Would you like to know more? Contact us!

Because the application process is anonymous, we don’t record any information about people who contact us. So don’t hesitate to call us if you have any questions about the position or the recruitment process itself. For more information about the position, please contact your future colleague XRM Solution Owner, Mikko Mäkinen (+358 50 4002536) on Friday 22.11. at 15-16 and on Thursday 28.11 at 10-11.

What happens next?

Click on the link below to apply. Note that attachments won’t be visible in anonymous recruitment until the interview stage, so it’s important to fill in the application form carefully. Please send your application as soon as possible, as we’ll already start processing applications during the application period. Please include your CV and salary request.

You’ll receive a confirmation message the next morning after your application has been received.

The application will be open until 3.12.2024. We wish you the best of luck!